Refund policy
We strive to ensure your satisfaction with every purchase. If you encounter any issues, please review our refund policy below.
📌 Defective or Damaged Products
If you receive a faulty or damaged product, please contact us within 7 days of delivery with clear images of the item.
✅ Resolution Options:
- We will gladly send a replacement at no extra cost.
- Alternatively, we can issue a full refund if preferred.
📩 Contact our Customer Support at support@washedwarrior.com to initiate the process.
🚚 Items Lost in Transit
By placing an order, you agree to our estimated shipping times. Most orders arrive within the expected timeframe, but unforeseen factors (e.g., customs inspections) may cause delays.
✅ If your order exceeds the estimated delivery timeframe by 10 business days, you may:
- Request a replacement order (free of charge).
- Request a full refund.
📩 Reach out to support@washedwarrior.com for assistance.
🔄 Returns & Refunds
We accept returns for refunds if you are not satisfied with your purchase.
✅ Eligibility:
- Returns must be requested within 7 days of receiving the product.
- The item must be in its original condition.
📩 To start a return, contact us at support@washedwarrior.com for return instructions.
📦 Lost or Stolen Packages
We are not responsible for lost or stolen packages that have been confirmed as delivered to the shipping address provided.
✅ What We Can Do:
Upon inquiry, we can:
- Confirm the delivery details (address, date, tracking number, and carrier information).
- Provide tracking information for you to follow up with the shipping carrier.
If you suspect your package was stolen, we recommend checking with neighbors or contacting your local postal service.